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Job Title: IT Technician

Location: Hialeah, FL 33016Reports To: Director of ITDirect Reports: None

FLSA Status: Non-Exempt

Position Status: Permanent Full-Time

Work Schedule: Monday-Friday (8:00AM-5:00PM) ? may change due to special projects and/or assignments

Base Salary Range: $17-$20 per hour

Travel: up to 5% in state travel; may require occasional out of FL travel

About US Storage Centers

Westport Properties manages US Storage Centers (\"USSC\") which is a top 10 Self Storage Management company in the country with over 110 properties and operating in multi-states under management. Founded in 1985, we have built a premier management platform in the industry. Since its inception, USSC has helped thousands of its customers organize their lives by delivering convenient and affordable self-storage solutions.

Summary Role: IT Technician

Westport Properties continues to grow rapidly and we are seeking an IT Technician with a strong knowledge of computer hardware and software and proficient knowledge in troubleshooting technical problems. The IT Technician will have the ability to work closely with employees, management and IT vendors with a variety of IT skills levels. A strong knowledge of computers and how they operate, which includes having a broad understanding of hardware and software, operating systems and basic computer programs is a must for this position.

IT Technician Key Functions & Areas of Responsibilities:

* Provide functional IT Support to all levels of contact within the organization

* Diagnose computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs

* Troubleshoot technical problems

* Assists IT Manager to set up computer equipment, schedule maintenance and teach clients to use programs

* Assist with drafting general IT procedure manuals (i.e. tutorials, how-to-guides)

* Small percentage of travel may be required depending on project assignment

* Additional duties will include coordinating data handling with Insurance Manager for Property & Tenant Loss Claims

* Other Duties As Assigned

* May include minor repairs and computer parts ordering

* Periodic special projects and duties may be assigned based on Company need and requirements

Qualifications Required:

* Minimum 1-2 years of experience in a technical role (i.e. Help Desk, Technical Support)

* Relevant experience in matters related: Networking, Driver updates, Flashing BIOS

* Familiarity with electronic equipment, Internet applications and security

* Proficient knowledge of Microsoft Windows

* Proficient in Microsoft Office Suite - Word, Excel, and Outlook

* Ability to understand and convey Company Policies and relevant industry standards

* Ability to analyze and configure data for reporting purposes

* Ability to handle all Department and Company matters with confidentiality and in a timely matter

* Ability to effectively communicate while exercising diplomacy, sound judgment and tact

* Ability to deal effectively with co-workers, department supervisors and managers, and other consultants and/or vendors

* Ability to meet deadlines on time with minimal supervision

* Ability to work flexible hours depending on various departmental project deadlines and/or Company sponsored programs (may include evenings and weekends)

Core Competencies:

* General office and telephone skills are required

* Basic Computer Skills are required

* Good written and verbal communication skills

* Good organizational skills

* Proactive, self-starter, goal oriented

* Maintain a positive attitude and composure in an IT Support role

* Uphold Company's Mission Statement and Core Values


* High School Diploma with some college required

* Preferred Associate's and/or Bachelor's degree in Computer systems or similar field

* IT Certification preferred but not required (A+ Certification, Linux+ certification, Microsoft certified IT Professional, Cisco certified network associate, etc.)

* Relevant years of work experience and certification may substitute for degree requirement

Physical Demands

* Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day

* Move/Traverse: infrequently bend, stand, stoop and/or walk

* Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds

* Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations

* Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far

Work Environment

* Regular professional, office business setting

* Noise moderately low

Benefits for Full Time Employees

* Paid Time Off

* Paid Holidays

* Health Benefits: Medical, Dental, Vision

* Life Insurance Benefits

* 401(k) Eligibility

* Recognition of Hard Work and Exemplary Performance

* Clean, Air Conditioned, Friendly Working Environment

* Discretionary Bonus Based on Several Factors

About Us All Applicants are subject to a background screening which includes a multi-state criminal check and DMV Records. This job posting is subject to change at any time. Nothing in this job post is meant to guarantee an employment offer. This job description neither restricts nor prevents management's right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.

DisclaimerWestport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, age, genetic information, disability, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Associated topics: ip, maintain, maintenance, network, satcom, satellite, server, system engineer, system technician, technician

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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