The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We re united by our culture a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job it s about having the opportunity to become the best version of yourself. Who We Are We re America s largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans Highest in Customer Satisfaction in Primary Mortgage Origination for the past nine consecutive years, . The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for five consecutive years, 2014 through 2018, each year the company was eligible. There s a simple reason we ve been so successful We care about the people we work with. If you re tired of stuffy, bureaucratic workplaces, then you ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won t find anywhere else. Quicken Loans was named 1 in ESSENCE Magazine s first ever list of Best Places to Work for African Americans in 2015. We've been on Computerworld's \"Best Places to Work in IT\" list for 13 years running, hitting 1 the last five years. We were also ranked 14 in FORTUNE Magazine s list of \"100 Best Companies to Work For\" in 2018, remaining in the top-30 for the past 15 years. Job Summary We are looking for an innovative and creative Conversational UI Dialogue Designer to assist in the build-out of Intelligent Virtual Assistants (IVA) aka chatbots leveraging Artificial Intelligence (AI).. As a Dialogue Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a human AI experience. With the customer journey and experience at the forefront of everything you do, you ll help decide the most appropriate next action and language necessary to produce an exceptional customer interaction- all while developing an AI personality that is engaging and memorable! Responsibilities Discover and analyze requirements from both the customer and the user perspective Create effective speech user interface designs, including call flows, dialogues, functional logic, and prompts to match the established system persona Create effective UX designs including speech and text interaction flows functional logic and both to match the established requirements Assist in implementing these designs, interacting with developers, directing voice talents, and performing usability tests Analyze performance of the user interface in the field with regard to performance metrics, user experience and recommend specific changes to improve satisfaction and transaction completion Design alternative solutions, evaluating them to choose the best approach. Meet and collaborate with users, and development partners to validate conceptual designs Approach design problems with a user-centered design methodology Compose user flows, story maps, and highly detailed artifacts using text, diagrams, illustrations, andor prototypes to outline product, feature, and function specifications as required to best support the Agile Software Development Life Cycle Support ad-hoc project requests that may be unrelated to customer requirements or product knowledge (e.g., the preparation of workshop packages, demos, and conceptual mock-ups) Facilitate presentations and discussions with customers, users, and developers to drive resolution on proposed features and functionality Maintain familiarity with other company products and competitive products to ensure thought and design leadership Requirements Strong logic skills Strong communication skills and the ability to develop and confidently deliver polished presentations Speech recognition software andor telephony experience Experience with SpeechVoice User InterfaceNatural Language Voice User Interface design Professional writing experience Experience creating UIUX for iPhone and Android and an understanding of mobile design patterns and their application when creating UI task flows and artifacts is a plus Near-native command of a second language (Spanish preferred) Experience or knowledge of artificial intelligence, speech recognition technologies, or machine learning Experience with speech recognition and CLPNLUNLG systems a plus Experience in the mortgagefinancial service industry or familiarity with the mortgage origination and servicing process a plus The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application andor participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.
Associated topics: gui, interactive producer, interface, ui ux designer, user experience, user interface, ux, ux designer, ux ui designer, wireframing